Xigua AI StudioHow to add an AI customer service chatbot to a WordPress export website
A practical checklist for factories and trading companies that get overseas inquiries at night and on weekends.
1. Decide what the bot may and may not answer
- Let AI answer: product specs, materials, MOQ ranges, lead-time ranges, shipping methods, sample policy, company facts.
- Always hand to a human: final prices, discounts, contracts, complaints, anything legal.
- Write these rules down first — they become the bot’s instructions.
2. Prepare the knowledge base
- Product sheets (PDF / spreadsheet), FAQ, shipping and payment policy, company introduction.
- Real questions from past inquiries are the most valuable input — 50–200 of them is plenty to start.
- Clean duplicates and outdated prices; one fact should live in one place.
3. Choose where it runs
- SaaS chatbot: fastest to start, monthly fee, data stays with the vendor.
- Privately hosted (your own server): more setup, data stays with you, one server can serve several brands.
- Either way, check the answer language matches the visitor’s language.
4. Embed on WordPress
- Most tools give a script or iframe; add it site-wide via the theme footer or a small code snippet.
- Test on mobile — most overseas buyers browse on phones.
- Show a clear ‘leave your email / WhatsApp’ step so inquiries are not lost.
5. Measure and improve every month
- Review real conversations weekly in the first month; add missing answers to the knowledge base.
- Track: conversations, inquiries captured, questions handed to humans, wrong answers fixed.
FAQ
Can an AI chatbot quote prices to buyers?
It can give published ranges if you allow it, but final prices, discounts and contracts should always be handed to a person. Good setups hard-wire this rule.
How long does it take to add an AI chatbot to a WordPress site?
Once product information and FAQs are ready, a basic multilingual setup usually takes one to two weeks including testing.
Does the chatbot need my customer data to work?
No. It needs your product and policy information. Customer conversations can be stored on your own server if you choose a privately hosted setup.
Which languages can it answer in?
Modern models answer in the visitor's language — English, Spanish, German, French, Japanese and more — as long as the source information is accurate.
Want this done for your site?
Xigua AI Studio (Liu Wenbin, Dongguan, China) builds and runs this remotely for small export and B2B businesses. Every project starts with a short call and a written plan; work starts after payment.